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Help & Support
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General Queries
You can download iMakan app which is available now in Playstore and AppStore. After that, you can sign up for free and start to browse for your favourite food from the restaurants which is listed in iMakan app.
Legal
This Privacy Policy explains how iMakan, a brand of http://www.iMakan.com.my, uses your personal information which you provided to iMakan when interacting with iMakan or by using our service, including but not limited to our iMakan website http://www.iMakan.com.my (“Website”) and mobile applications (apps). In this respect, you shall be responsible for providing accurate, not misleading, complete and up-to-date personal information to iMakan and consent to the processing of these personal information by iMakan in Malaysia and outside Malaysia. In the event of any conflict between the English and the Bahasa Malaysia, Chinese and Tamil version, the English version shall prevail. iMakan shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on the Website. By continuing to interact with iMakan or by continuing to use iMakan’s services following the modifications, updates or amendments to this Privacy Policy shall signify your acceptance of such modifications, updates or amendments. “Personal Information” refers to personal data which you have provided to iMakan and any information that can be used to identify you. “Processing” refers to collecting, holding, storing, recording, organizing, adapting, using, disclosing or correcting Personal Information. What Personal Information iMakan collects from you? iMakan collects Personal Information from you when you register with iMakan, when you order goods or services from iMakan or use the Website such as but not limited to your name, address, telephone number, NRIC/passport number, email address and credit/debit card details. iMakan also collects Personal Information when you complete any customer survey. Website usage information may also be collected using cookies. The provision of your Personal Information is voluntary. However, in the event you do not provide the required Personal Information, iMakan may not be able to communicate with you and/or to provide you with the services requested. Cookies and Google Analytics Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files saved on your computer, to help the Website analyse how you use the site. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in the United States. If this Website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website. By using this Web-site, you consent to the processing of Personal Information about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting Personal Information (including your IP address) via cookies and processing this Personal Information by downloading this browser plugin and installing it: https://tools.google.com/dlpage/gaoptout. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. How will iMakan use the Personal Information collected from you? Personal Information collected by iMakan is used to process your order and to manage your account. iMakan may also use your Personal Information to email you about other products or services that iMakan thinks may be of interest to you and to comply with its obligations under applicable laws, where required. Transfer and disclosure of Personal Information As iMakan’s storage facilities and servers may be located in other jurisdictions, your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Malaysia. From time to time iMakan may send your Personal Information to third parties which iMakan considers may have goods or services which are of interest to you. In processing your order, iMakan may send your Personal Information to credit reference and fraud prevention agencies where permitted, under applicable laws. If you do not wish to be contacted by third parties please email to iMakan’s Data Compliance Officers at support@iMakan.com.my. Access to your Personal Information and rectification requests Subject to any exceptions under applicable laws, you have the right to request a copy of the Personal Information and rectify the Personal Information iMakan holds on you at any time. Please email to iMakan’s Data Compliance Officer if you would like to receive a copy of this information, to submit a Personal Information rectification request or if you seek further information on this Privacy Policy – support@iMakan.com.my. There will be a small charge for processing this Personal Information access request. Retention of your Personal Information iMakan will retain your Personal Information for the duration necessary to fulfil the foregoing purposes and until you delete your iMakan account. Other Websites Our website may have links to other websites. This Privacy Policy only applies to this Website. You should therefore read the privacy policies of the other websites when you are using those sites.
o All orders through the system and after receiving the payment cannot be cancelled. We will not be able to refund any order after the payment has been made. o We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made; o In the unlikely event that the Participating Restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and no refund shall be made by iMakan as the Restaurant is held fully responsible for the same and the Restaurant is to be contacted directly. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the Participating Restaurant.
FAQ
The reason for starting this business is to serve this new generation with a completely different and competitive style of food delivery. The main purpose is to generate income by providing quality and efficient food delivery services. This service will also prepare menu directly from the selected restaurants in our website and mobile web integration for other people to choose their favourite dish. We are using freelance delivery riders to deliver the food from the restaurants to the customers. In the beginning stage, we will hire 3 full time delivery riders to deliver the food. Once the business is established and when there are sufficient registered freelance delivery riders, then the deliveries will be done by the freelance riders.
Your order can be edited before it reaches the restaurant. You could contact customer support team via chat or call to do so. Once order is placed and restaurant starts preparing your food, you may not edit its contents
We will do our best to accommodate your request if the order is not placed to the restaurant (Customer service number: +60187901818). Please note that we will have a right to charge a cancellation fee up to full order value to compensate our restaurant and delivery partners if your order has been confirmed.
Quantity and quality of the food is the restaurants' responsibility. However in case of issues with the quality or quantity, kindly submit your feedback and we will pass it on to the restaurant.
We have no minimum order value and you can order for any amount.
Delivery charge varies based on the distance of the customer from the restaurant that he/she is ordering. We charge RM 5 for delivery within 4 KM distance and the subsequent KM we charge RM 0.50 per KM. On top of it, if the order is made in between 12am to 6am, midnight charge of RM 3.00 applies. All the charges are subject to changes without any prior notifications.
Standard delivery times vary by the location selected and prevailing conditions. Once you select your location, an estimated delivery time is mentioned for each restaurant.
iMakan operates 24 hours everyday. However, the delivery service depends on the operating hours of the individual restaurants.
We will deliver from any restaurant listed on the search results for your location. We recommend enabling your GPS location finder and letting the app auto-detect your location.
We currently do not support this functionality. You can place multiple orders from one restaurant per delivery service.
In order to provide all customers with a great selection and to ensure on time delivery of your meal, we reserve the right to limit the quantities depending on supply. You can order up to 6 food items per delivery service.
No, we don't accept pre-orders at the moment.
Any major change in delivery address is not possible after you have placed an order with us. However, slight modifications like changing the flat number, street name, landmark etc. are allowed. If you have received delivery executive details, you can directly call him, else you could contact our customer service team at +60187901818.
Please write to us at management@imakan.com.my in the event that you want to deactivate your account.
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